LogoLogo
LogoLogo
  • Welcome
  • User manual
    • Windows File Explorer
    • Tray Menu
    • Preferences Menu
  • Deployment
    • System requirements
    • Security
      • Grant tenant-wide admin consent
      • Conditional Access
    • Setup
    • Configure Office 365 account
    • Software updates
  • Advanced Configuration
    • Management options
      • Settings for Intune-managed devices (Import custom ADMX- Public preview)
        • GUI settings
        • Mappings
        • System settings
      • Settings for Intune-managed devices (Legacy)
        • Intune GUI settings
        • Intune mappings
        • Intune system settings
        • Intune other settings
      • Settings via GPO
    • GUI Settings
      • Account re-authentication
      • Change KONNEKT name in explorer
      • Explorer UI
      • Hide tray icon
    • Mappings
      • Additional document libraries
      • Assign drive letters
      • Auto mapping
      • Managed mappings
      • Multi-Geo
    • System settings
      • Authentication browser engine
      • Cache settings
      • Download Directory
      • Enhanced Authentication
      • Link scope
      • Logging
      • Office365 Co-Authoring
      • Offline attribute
      • Open file size limitations
      • SharePoint throttling prevention
      • Skip Account Wizard
      • Update checker
    • Other
      • Proxy settings
      • Set license key
  • Troubleshooting
    • Access token issues
      • Error message about missing token
      • Failed to obtain access token to your OneDrive account
      • Failed to obtain access token
    • Add Share: "Key not found"
    • Clicking a share does nothing
    • Debug log preparation
    • Subscribe a subset of users
    • How to deal with error(s)
    • Libraries are empty
    • Manual uninstallation
    • Opening MS Office documents display a warning message
    • Sites missing or folders empty
    • Some sites or libraries do not appear in KONNEKT
    • Slow Folder Browsing
    • Why is there a grey "X" or "brown suitcase" on my files and folders?
    • What is the maximum path and file name length?
    • How to change the tenant name
  • Changelog
  • Licensing
    • Azure Marketplace
  • Support
  • KONNEKT Website
Powered by GitBook
On this page
  • Problem
  • Cause
  • Solution

Was this helpful?

  1. Troubleshooting

Slow Folder Browsing

Last updated 2 years ago

Was this helpful?

Problem

Browsing folders in Windows Files Explorer may be slow. Opening a single folder sometimes takes more than 20 seconds (up to several minutes).

Cause

KONNEKT requests details (e.g. file names etc.) about the content of a folder once you are accessing the folder via KONNEKT. To do so, KONNEKT leverages the SharePoint Online REST API.

Currently it seems if SharePoint Online response performance for the corresponding queries is degraded in several environments.

The number of files & folders in one folder seems to have the major effect. The volume of data used by the whole site, may also be a driver.

Solution

KONNEKT update

We were redesigning the search strategy for folder browsing to work without the performance degraded properties in KONNEKT 2.2.0.

You can find details and download options for available releases in our .

Contact Microsoft (to work with KONNEKT Version < 2.2.0)

If you cannot update to KONNEKT 2.2, please contact your Microsoft support and report, that your SharePoint Online REST API performance is degraded.

KONNEKT uses the following SharePoint Online REST API call to browse a folder:

https://<yourTenant>.sharepoint.com/sites/<siteName>/_api/v2.0/drive/items/<ID>/children

The property "createdBy" is the main driver of the delay.

If you want us to help to name the corresponding site name and ID for your incident with Microsoft, please:

  • Tell us a folder name (including site & library name) where you can reproduce the issue

Send us a (if not already sent), where you were trying to access the folder.

changelog
Contact our support team
debug log