cleverbridge
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Prerequisites & Vendor Onboarding
In order to purchase KONNEKT from our merchant of record, cleverbride GmbH (headquartered in Germany), no special prerequisites have to be met, except for accepting their terms and conditions.
Depending on your sourcing and purchasing requirements, you might have to set up cleverbridge as a vendor in your system. cleverbridge provides all relevant onboarding information .
Should you have any questions during the onboarding process, especially in regards to legal or taxation aspects, please .
KONNEKT is offered as an annual subscription plan with different . The correct user segment is either
pre-selected in case we provide a quotation or order link to you, or
must be manually selected during checkout:
cleverbridge provides a range of payment options (credit card, PayPal, Wire Transfer), where availability might depend on the country you are ordering from.
cleverbridge allows you to transact in a variety of currencies. The currency is automatically selected based on the location of your browser's IP address. If you would like to transact in a different currency, you can do so by selecting your preferred currency in the top right corner of the quotation or checkout site.
Subscriptions for KONNEKT are available based on an annual renewal interval.
The following user segments are available for both, monthly and annual plans.
User Segment
Minimum Total Users
Maximum Total Users
KONNEKT 25 (Y)
25
249
KONNEKT 250 (Y)
250
999
KONNEKT 1000 (Y)
1,000
4,999
KONNEKT 5000 (Y)
5,000
9,999
KONNEKT 10000 (Y)
10,000
unlimited
Cleverbridge allows you to manage any aspect of your subscription via their self-management portal, including but not limited to:
Contact data changes
Payment method changes
Downloading previous invoices
Performing user upgrades and downgrades
Cancelling your subscription
To access the self management portal, please refer to the initial delivery / order confirmation email that was sent to you by cleverbridge at the time your order was placed. Within that email, locate the button saying Manage Your Subscription For "<SKU>" and click it.
This will either navigate you to the self-management portal directly or you might have to re-generate the link (they might expire after a while) first.
With the mid-term upgrade, additional users will be
billed Pro Rata Temporis, and
co-termed with the existing users,
which means you only pay for the delta in users pro-rated for the remaining subscription cycle.
To perform a mid-term upgrade,
Click Manage products.
upgrade price (Upgrade price today), and
the next regular renewal price assuming the new total user count (Renewal price on ...)
both including VAT.
Click Next, review your Payment method and confirm the purchase by clicking Buy now.
The additional users will be added to your existing KONNEKT license key automatically.
With the early renewal upgrade flow, additional users are pre-registered for the next regular renewal. However, you may start using the additional users immediately.
To perform an early renewal upgrade,
Click Renew subscription.
Click Next, review your Payment method and confirm the purchase by clicking Buy now.
The additional users will be added to your existing KONNEKT license key automatically.
Only relevant for customers buying in non-Euro currency.
By disabling Automatic Renewal you are opting out of the perpetual forex rate guarantee. This means the forex risk is transferred from cleverbridge to the customer.
You subscription will expire towards the end of the current cycle.
There is no cancellation notice period.
Partners can leverage the same tools to manage subscriptions on behalf of their customers. To access a subscription self-management portal for a particular subscription, follow these steps:
Click History, select All transactions and locate the relevant customer.
Click the icon highlighted in below screenshot, which will re-direct you to the initial confirmation / order confirmation page:
On that page, locate the button saying Manage Your Subscription For "<SKU>" and click it.
This will either navigate you to the self-management portal directly or you might have to re-generate the link (they might expire after a while) first.
To request a quote for KONNEKT,
Once we have sent the quote link to you,
Click it.
Select the correct user segment, user quantity and fill our your company information.
Click Next, review your data and click Request price quote.
Cleverbridge will automatically remove the VAT if you provide a valid European VAT ID (and are not located in Germany) or a valid business registration number in countries where a VAT exemption applies (e.g. ABN in Australia).
To convert a quote into an order
Locate the email that was sent you when requesting a quote
Scroll down and locate the Place order button. Click it.
Choose your preferred payment method amongst the available Payment Options.
Click Next, review your data and confirm the purchase by clicking Buy now.
The KONNEKT License Key will be generated instantaneously and sent to you via the delivery email.
You should contact cleverbridge customer support directly, for the following inquiries:
Taxation / VAT
Correction of an invoice
Issues with your payment method
Change your contact details in the cleverbridge system
If you require invoice-based payments, please so we can provide you with a quotation or order link that provides invoice-based payments. The payment term is 30 days net.
In case you are having difficulties accessing the self-management portal as described above, feel free to for assistance by referencing your Cleverbridge reference number.
User upgrades are only available if all previous amounts / invoices have been paid. In case you cannot pay a previous invoice before performing the upgrade, please .
The Mid-term Upgrade option is available until 15 days before your subscription is set to renew. Afterwards it will be replace by the .
If you would like to upgrade your user count, you can do so any time during the current subscription cycle by navigating to the subscription's leveraging the mid-term upgrade option.
Navigate to the subscription's .
Select the correct , and provide the new total number of users. The website will display the
If you would like to upgrade your user count as part of the next regular renewal, you can do so by navigating to the subscription's leveraging the early renewal upgrade flow.
Navigate to the subscription's .
Select the correct , and provide the new total number of users. The website will display the renewal price considering the additional users.
You can pre-register a reduction of your user count for the next regular renewal by leveraging the , too. However instead of adding users, you may reduce the number of users.
If you decide to disable Automatic Renewal, your subscription will not renew automatically. Instead, cleverbridge will (irreversibly) cancel the subscription towards the end of the current subscription cycle. This means, the service will be terminated automatically on that date as well. While the subscription has not expired yet, you can opt to enable Automatic Renewal at any time by navigating to your subscription's .
If you would like to (irreversibly) cancel your subscription, navigate to your subscription's and disable Automatic Renewal.
Sign-on to the using your partner account credentials.
In case you are having difficulties accessing the self-management portal as described above, feel free to for assistance by referencing your Cleverbridge reference number.
In case you would like to test KONNEKT, please or send us an email to .
Get in and request a quote link.
If the VAT is not removed but you believe that you are entitled to a VAT exemption, please .
