> For the complete documentation index, see [llms.txt](https://docs.konnekt.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.konnekt.io/troubleshooting/causes-of-missing-content/sites-missing-or-folders-empty.md).

# Sites missing or folders empty

## Problem

Some sites are not shown in the KONNEKT node.\
or

Some folders of mapped sites/libraries are empty.

## Cause

Currently we see more and more error responses (e.g. 500) for proper requests to SharePoint Online Search. Sometimes the site discovery of KONNEKT is affected by this.

In some cases/tenants, SharePoint Online does permanently fail to search at all. If this is the case, KONNEKT will not work properly.

## Check if your tenant is affected

You can check if your tenant is affected, by calling this site multiple times at different times at the day:

`https://<YourTenant>.sharepoint.com/_layouts/15/osssearchresults.aspx`

If you see a result like this frequently, please open a ticket at Microsoft:

![](https://2727108687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8zLVuKYctMIUr68_fs%2Fuploads%2Fg3QlfAIUC4qQTcKoXOdK%2Fimage.png?alt=media\&token=557209d9-186e-459b-bc4f-f97ec193f806)

## Solution

We made KONNEKT more robust to failures of SharePoint Online Search. This applies to the following KONNEKT releases:

* 2.1.0 - 2.2.1
* 2.6.0 or newer

If the error responses happen **sometimes**, these builds may circumvent the problem.

{% hint style="warning" %}
If the error responses happen **frequently or permanently**, KONNEKT will not work properly, since KONNEKT relies on a proper availability of SharePoint Online.
{% endhint %}

## Similar Problems

Please also check this pages:

[Some sites or libraries do not appear in KONNEKT](/troubleshooting/causes-of-missing-content/some-sites-or-libraries-do-not-appear-in-konnekt.md)

[Libraries are empty](/troubleshooting/causes-of-missing-content/empty-libraries/libraries-are-empty.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.konnekt.io/troubleshooting/causes-of-missing-content/sites-missing-or-folders-empty.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.