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  1. Troubleshooting

Failed to open Device

Last updated 22 days ago

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Problem

Issue with ARM-based Systems and KONNEKT Installation

If you notice the tray icon turning red and see log entries like the following, it indicates the issue:

[error][Core_DriverControl] Failed to open Device "\.\konnektDevice"
[error] [Sharepoint] Failed to create registry key 'Site name': 0815

The problem occurs on some devices that operate on ARM processors. When KONNEKT's x64 version is installed or deployed on such a system, the installation may succeed. However, KONNEKT will not work as expected.

Solution

Install KONNEKT's ARM64 version.

Download - KONNEKT
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