# All libraries are empty

## Problem

Some or all libraries in KONNEKT and mapped drives are empty.

KONNEKT client log shows the following messages: `[Sharepoint] Failed to determine drives of site ... Key not found. Use default drive instead.`

Customers with this issue may also also experience this: [Add Share: "Key not found"](/troubleshooting/add-share-key-not-found.md)

## Background

Microsoft (temporarily) changed the content of the response of the query for the library discovery for some tenants. Therefore KONNEKT will not map those affected libraries.

This only happens if the feature "Automatically add all SharePoint document libraries" (see [Auto mapping](/configuration/mappings/auto-mapping.md#map-all-document-libraries)) is used.

## Solution

We implemented a workaround for that behavior starting with KONNNEKT V2.0.0. Please see here, how to get the update: [Software updates](/installation/software-updates.md).

After installing the new version of KONNEKT, please 

* Reboot the machine,
* Start Windows Explorer and click on KONNEKT node,
* Wait 5-10 minutes.

After this procedure, the libraries should work.

## Similar Problems

Please also check this page: [Sites missing or folders empty](/troubleshooting/causes-of-missing-content/sites-missing-or-folders-empty.md)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.konnekt.io/troubleshooting/causes-of-missing-content/empty-libraries/libraries-are-empty.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.