Site Collections are not displayed for some users
Situation
Currently, some customers are experiencing issues where specific users cannot view any Site Collections within KONNEKT.
KONNEKT uses the RestAPI connected to SharePoint Online to identify the Site Collections a user can access. The query responsible for this can be located in the KONNEKT logs preceding this line:
Sharepoint query returned the folloing sites The structure is similar to this:
https://<TenantName>.sharepoint.com/_api/search/query?QueryText=%27%28webtemplate%3ASTS%20OR%20webtemplate%3AGROUP%20OR%20webtemplate%3ASITEPAGEPUBLISHING%29%20AND%20%28contentclass%3DSTS_Site%20OR%20contentclass%3DSTS_Web%29%20AND%20path%3Ahttps%3A%2F%2F%27&SelectProperties=%27SiteId%2CSiteLogo%2CPath%2CTitle%2CDescription%27&Properties=%27EnableMultiGeoSearch%3Atrue%2C%20EnableDynamicGroups%3Atrue%27&ClientType=%27KONNEKT%27&StartRow=0&RowLimit=500&BypassResultTypes=true&EnableQueryRules=false&ProcessBestBets=false&ProcessPersonalFavorites=false&TrimDuplicates=falseWhen using Edge, the XML should display all Site Collections that a user can access. At the end, the "InternalRequestId" will be provided, which can assist Microsoft in identifying the issue's root cause.
Temporary workaround to add shares
- ​Manually
- Right click on Accounts / Add Share
- or use "Managed Mappings" Please help to raise the awareness by opening a Microsoft for the affected M365 tenant.
"The following RestAPI query returns site collections for some users and no site collections for others. Nothing has been changed in the corresponding authorizations. This is the corresponding request:"GitHub issue
Issue solved
https://admin.microsoft.com/#/servicehealth/history/:/alerts/SP1072852
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