# Site Collections are not displayed for some users ## Situation Currently, some customers are experiencing issues where specific users cannot view any Site Collections within KONNEKT. KONNEKT uses the RestAPI connected to SharePoint Online to identify the Site Collections a user can access. The query responsible for this can be located in the KONNEKT logs preceding this line: ``` Sharepoint query returned the folloing sites  ``` The structure is similar to this: ``` https://.sharepoint.com/_api/search/query?QueryText=%27%28webtemplate%3ASTS%20OR%20webtemplate%3AGROUP%20OR%20webtemplate%3ASITEPAGEPUBLISHING%29%20AND%20%28contentclass%3DSTS_Site%20OR%20contentclass%3DSTS_Web%29%20AND%20path%3Ahttps%3A%2F%2F%27&SelectProperties=%27SiteId%2CSiteLogo%2CPath%2CTitle%2CDescription%27&Properties=%27EnableMultiGeoSearch%3Atrue%2C%20EnableDynamicGroups%3Atrue%27&ClientType=%27KONNEKT%27&StartRow=0&RowLimit=500&BypassResultTypes=true&EnableQueryRules=false&ProcessBestBets=false&ProcessPersonalFavorites=false&TrimDuplicates=false ``` When using Edge, the XML should display all Site Collections that a user can access. At the end, the "InternalRequestId" will be provided, which can assist Microsoft in identifying the issue's root cause. ## **Temporary workaround to add shares** \- ​Manually \- Right click on Accounts / Add Share ![](https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MDA2MTY3MTUzLCJkb21haW4iOiJjNGE4LmZyZXNoZGVzay5jb20iLCJhY2NvdW50X2lkIjozNDEwODY3fQ.EwKt8cWoK0Xa0306p3SGU4SYjphP1T-lB3LReg8fZG0) \ \- or use "[Managed Mappings](/configuration/mappings/managed-mappings.md)"\ \ \ Please help to raise the awareness by opening a Microsoft for the affected M365 tenant. ``` "The following RestAPI query returns site collections for some users and no site collections for others. Nothing has been changed in the corresponding authorizations. This is the corresponding request:" ``` ## GitHub issue {% @github-files/github-code-block url="" %} ## Issue solved --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.konnekt.io/troubleshooting/causes-of-missing-content/site-collections-are-not-displayed-for-some-users.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.