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Welcome
User manual
Deployment
Advanced Configuration
Troubleshooting
Add Share: "Key not found"
Clicking a share does nothing
Debug log preparation
Error message about missing token
How to deal with error(s)
Libraries are empty
Manual uninstallation
Opening MS Office documents display a warning message
Sites missing or folders empty
Some sites or libraries do not appear in KONNEKT
Why is there a grey "X" on my files and folders?
What is the maximum path and file name length?
Changelog
Licensing
Support
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Debug log preparation
Our support team may ask you to provide debug logs to analyze issues. To do so, please follow these steps:

Set Log-Level to Debug:

Right-Click on the KONNEKT Tray Icon and choose "Preferences"
Set Log-Level to "Debug":

Exit KONNEKT from the Tray Icon:

Restart KONNEKT:

The easiest way to start KONNEKT is to just open Windows Explorer and Click on KONNEKT

Try reproduce the Issue

Try to reproduce whatever the problem is. Give it some time.

Download and run the following batch file:

KONNEKT-debug-20220330.zip
835B
Binary

Find the files and send them to our engineering team

You'll find the collected files in:
1
%UserProfile%\KONNEKT
Copied!
​
​
Please select all files, zip them and send the zip file to our support.

​

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Clicking a share does nothing
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Error message about missing token
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Contents
Set Log-Level to Debug:
Exit KONNEKT from the Tray Icon:
Restart KONNEKT:
Try reproduce the Issue
Download and run the following batch file:
Find the files and send them to our engineering team