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  1. Troubleshooting

Debug log preparation

Last updated 7 days ago

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Our support team may ask you to provide debug logs to analyze issues. To do so, please follow these steps:

1

Set Log-Level to Debug:

  • Right-Click on the KONNEKT Tray Icon and choose "Preferences"

  • Set Log-Level to "Debug":

2

Restart the affected machine

3

Try to reproduce the Issue

When trying to reproduce the problem, please note the use case you are trying. A description of the steps with details of the path, file name, and timestamp is very helpful when troubleshooting.

4

Wait a moment and close KONNEKT

Wait up to a minute, then close KONNEKT via the Taskbar Tray icon.

5

Collect the logs

Run crashguard.exe and click "Send report":

"C:\Program Files\Konnekt\crashguard.exe"

In certain situations, a report cannot be sent due to company restrictions. In such cases, an email window may appear, or the new zipped folder will be saved on your Desktop.

6

Send to us

After submitting the report, please send us a brief email:

  • Use case / what went wrong?

  • Timestamp / when did it happen?

  • Path / file name