Debug log preparation

Our support team may ask you to provide debug logs to analyze issues. To do so, please follow these steps:
Set Log-Level to Debug:
Right-Click on the KONNEKT Tray Icon and choose "Preferences"

Set Log-Level to "Debug":
Exit KONNEKT from the Tray Icon:
Restart KONNEKT:
The easiest way to start KONNEKT is to just open Windows Explorer and Click on KONNEKT
Try reproduce the Issue
Try to reproduce whatever the problem is. Give it some time.
Download and run the following batch file:
KONNEKT-debug-20220330.zip
835B
Binary
Find the files and send them to our engineering team
You'll find the collected files in:
%UserProfile%\KONNEKT
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Please select all files, zip them and send the zip file to our support.
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Clicking a share does nothing

Error message about missing token

Last modified 9mo ago

Debug log preparation

Set Log-Level to Debug:

Exit KONNEKT from the Tray Icon:

Restart KONNEKT:

Try reproduce the Issue

Download and run the following batch file:

Find the files and send them to our engineering team

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