Our support team may ask you to provide debug logs to analyze issues. To do so, please follow this steps:
Right-Click on the KONNEKT Tray Icon and choose "Preferences"
Set Log-Level to "Debug":
The easiest way to start KONNEKT is to just open the Windows Explorer and Click on KONNEKT
Try to reproduce whatever the problem is. Give it some time.
You'll find the collected files in:
Please select all files, zip them and send the zip file to our support.