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On this page
  • 1) Set Log-Level to Debug:
  • 2) Restart the affected machine
  • 3) Try to reproduce the Issue
  • 4) Wait a moment and close KONNEKT
  • 5) Collect the logs
  • 6) Send to us

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  1. Troubleshooting

Debug log preparation

Last updated 4 months ago

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Our support team may ask you to provide debug logs to analyze issues. To do so, please follow these steps:

1) Set Log-Level to Debug:

Right-Click on the KONNEKT Tray Icon and choose "Preferences"

Set Log-Level to "Debug":

2) Restart the affected machine

3) Try to reproduce the Issue

When trying to reproduce the problem, please note the use case you are trying. A description of the steps with details of the path, file name, and timestamp is very helpful when troubleshooting.

4) Wait a moment and close KONNEKT

Take a moment, then close KONNEKT from the Taskbar Tray icon.

5) Collect the logs

Run crashguard.exe and click "Send report":

"C:\Program Files\Konnekt\crashguard.exe"

In certain situations, a report cannot be sent due to company restrictions. In such cases, an email window may appear, or the new zipped folder will be saved on your Desktop.

6) Send to us

After submitting the report, please send us a brief email:

  • Use case / what went wrong?

  • Timestamp / when did it happen?

  • Path / file name