# Debug log preparation

Our support team may ask you to provide debug logs to analyze issues. To do so, please follow these steps:

{% stepper %}
{% step %}

## **Set Log-Level to Debug:**

* Right-Click on the KONNEKT Tray Icon and choose "Preferences"

<figure><img src="https://2727108687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8zLVuKYctMIUr68_fs%2Fuploads%2FzsTaS5eZoA8qm3DWahCc%2Fimage.png?alt=media&#x26;token=9d2e3ce3-a2d8-4409-82f8-17ee656deaf5" alt=""><figcaption></figcaption></figure>

* Set Log-Level to "Debug":

<figure><img src="https://2727108687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8zLVuKYctMIUr68_fs%2Fuploads%2FHlqoJltwU9UyDfifC6Tb%2Fimage.png?alt=media&#x26;token=fdb4aaba-9b07-43c9-a8bc-c9d24d796784" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

## Restart the affected machine

{% endstep %}

{% step %}

## Try to reproduce the Issue

When trying to reproduce the problem, please note the use case you are trying. A description of the steps with details of the path, file name, and timestamp is very helpful when troubleshooting.
{% endstep %}

{% step %}

## Wait a moment and close KONNEKT

Wait up to a minute, then close KONNEKT via  the Taskbar Tray icon.

<figure><img src="https://2727108687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8zLVuKYctMIUr68_fs%2Fuploads%2FEsf2fucjcYd3weBs8p1K%2Fimage.png?alt=media&#x26;token=e1cf4c7f-1194-454d-8d52-4f0fb791e4ed" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

## Collect the logs

Run crashguard.exe and click "Send report":

"C:\Program Files\Konnekt\crashguard.exe"

<figure><img src="https://2727108687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8zLVuKYctMIUr68_fs%2Fuploads%2Fm2xtB64rhfJ09faGC75A%2Fimage.png?alt=media&#x26;token=b7cc7ebd-bcc7-4d07-a116-5a8c97153e7f" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
In certain situations, a report cannot be sent due to company restrictions. In such cases, an email window may appear, or the new zipped folder will be saved on your Desktop.
{% endhint %}
{% endstep %}

{% step %}

## Send to us

After submitting the report, please send us a brief email:

* Use case / what went wrong?
* Timestamp / when did it happen?
* Path / file name
  {% endstep %}
  {% endstepper %}