Our support team may ask you to provide debug logs to analyze issues. To do so, please follow these steps:
1
Set Log-Level to Debug:
Right-Click on the KONNEKT Tray Icon and choose "Preferences"
Set Log-Level to "Debug":
2
Restart the affected machine
3
Try to reproduce the Issue
When trying to reproduce the problem, please note the use case you are trying. A description of the steps with details of the path, file name, and timestamp is very helpful when troubleshooting.
4
Wait a moment and close KONNEKT
Wait up to a minute, then close KONNEKT via the Taskbar Tray icon.
5
Collect the logs
Run crashguard.exe and click "Send report":
"C:\Program Files\Konnekt\crashguard.exe"
In certain situations, a report cannot be sent due to company restrictions. In such cases, an email window may appear, or the new zipped folder will be saved on your Desktop.
6
Send to us
After submitting the report, please send us a brief email:
