Debug Log Preparation

Our support team may ask you to provide debug logs to analyze issues. To do so, please follow this steps:

Set Log-Level to Debug:

Right-Click on the KONNEKT Tray Icon and choose "Preferences"

Set Log-Level to "Debug":

Exit KONNEKT from the Tray Icon:

Restart KONNEKT:

The easiest way to start KONNEKT is to just open the Windows Explorer and Click on KONNEKT

Try reproduce the Issue

Try to reproduce whatever the problem is. Give it some time.

Download and run the following batch file:

Find the files and send them to our engineering team

You'll find the collected files in:

%UserProfile%\KONNEKT

Please select all files, zip them and send the zip file to our support.