KONNEKT
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KONNEKT
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Deployment
Advanced Configuration
Troubleshooting
Opening MS Office documents display a warning message
Clicking a share does nothing
Error message about missing token
Why is there a grey "X" on my files and folders?
Debug log preparation
How to deal with error(s)
Manual uninstallation
Changelog
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Debug log preparation
Our support team may ask you to provide debug logs to analyze issues. To do so, please follow these steps:
Set Log-Level to Debug:
Right-Click on the KONNEKT Tray Icon and choose "Preferences"
Set Log-Level to "Debug":
Exit KONNEKT from the Tray Icon:
Restart KONNEKT:
The easiest way to start KONNEKT is to just open Windows Explorer and Click on KONNEKT
Try reproduce the Issue
Try to reproduce whatever the problem is. Give it some time.
Download and run the following batch file:
KONNEKT-debug.zip
986B
Binary
Find the files and send them to our engineering team
You'll find the collected files in:
1
%UserProfile%\KONNEKT
Copied!
Please select all files, zip them and send the zip file to our support.
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Why is there a grey "X" on my files and folders?
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How to deal with error(s)
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Contents
Set Log-Level to Debug:
Exit KONNEKT from the Tray Icon:
Restart KONNEKT:
Try reproduce the Issue
Download and run the following batch file:
Find the files and send them to our engineering team