LogoLogo
LogoLogo
  • Welcome
  • User manual
    • Windows File Explorer
    • Tray Menu
    • Preferences Menu
  • Deployment
    • System requirements
    • Security
      • Grant tenant-wide admin consent
      • Conditional Access
    • Setup
    • Configure Office 365 account
    • Software updates
  • Advanced Configuration
    • Management options
      • Settings for Intune-managed devices (Import custom ADMX- Public preview)
        • GUI settings
        • Mappings
        • System settings
      • Settings for Intune-managed devices (Legacy)
        • Intune GUI settings
        • Intune mappings
        • Intune system settings
        • Intune other settings
      • Settings via GPO
    • GUI Settings
      • Account re-authentication
      • Change KONNEKT name in explorer
      • Explorer UI
      • Hide tray icon
    • Mappings
      • Additional document libraries
      • Assign drive letters
      • Auto mapping
      • Managed mappings
      • Multi-Geo
    • System settings
      • Authentication browser engine
      • Cache settings
      • Download Directory
      • Enhanced Authentication
      • Link scope
      • Logging
      • Office365 Co-Authoring
      • Offline attribute
      • Open file size limitations
      • SharePoint throttling prevention
      • Skip Account Wizard
      • Update checker
    • Other
      • Proxy settings
      • Set license key
  • Troubleshooting
    • Access token issues
      • Error message about missing token
      • Failed to obtain access token to your OneDrive account
      • Failed to obtain access token
    • Add Share: "Key not found"
    • Clicking a share does nothing
    • Debug log preparation
    • Subscribe a subset of users
    • How to deal with error(s)
    • Libraries are empty
    • Manual uninstallation
    • Opening MS Office documents display a warning message
    • Sites missing or folders empty
    • Some sites or libraries do not appear in KONNEKT
    • Slow Folder Browsing
    • Why is there a grey "X" or "brown suitcase" on my files and folders?
    • What is the maximum path and file name length?
    • How to change the tenant name
  • Changelog
  • Licensing
    • Azure Marketplace
  • Support
  • KONNEKT Website
Powered by GitBook
On this page
  • 1) Set Log-Level to Debug:
  • 2) Restart the affected machine
  • 3) Try to reproduce the Issue
  • 4) Wait a moment and close KONNEKT
  • 5) Collect the logs
  • 6) Send to us

Was this helpful?

  1. Troubleshooting

Debug log preparation

Last updated 1 month ago

Was this helpful?

Our support team may ask you to provide debug logs to analyze issues. To do so, please follow these steps:

1) Set Log-Level to Debug:

Right-Click on the KONNEKT Tray Icon and choose "Preferences"

Set Log-Level to "Debug":

2) Restart the affected machine

3) Try to reproduce the Issue

When trying to reproduce the problem, please note the use case you are trying. A description of the steps with details of the path, file name, and timestamp is very helpful when troubleshooting.

4) Wait a moment and close KONNEKT

Take a moment, then close KONNEKT from the Taskbar Tray icon.

5) Collect the logs

Run crashguard.exe and click "Send report":

"C:\Program Files\Konnekt\crashguard.exe"

In certain situations, a report cannot be sent due to company restrictions. In such cases, an email window may appear, or the new zipped folder will be saved on your Desktop.

6) Send to us

After submitting the report, please send us a brief email:

  • Use case / what went wrong?

  • Timestamp / when did it happen?

  • Path / file name