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Debug log preparation
Our support team may ask you to provide debug logs to analyze issues. To do so, please follow these steps:
Right-Click on the KONNEKT Tray Icon and choose "Preferences"
Set Log-Level to "Debug":
When trying to reproduce the problem, please note the use case you are trying. A description of the steps with details of the path, file name, and timestamp is very helpful when troubleshooting.
You'll find the collected files in:
Please zip the whole folder.
- Zip folder from 6)
- Use case / what went wrong?
- Timestamp / when did it happen?
- Path / file name