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Debug log preparation

Our support team may ask you to provide debug logs to analyze issues. To do so, please follow these steps:
1) Set Log-Level to Debug:
Right-Click on the KONNEKT Tray Icon and choose "Preferences"

Set Log-Level to "Debug":
2) Restart the affected machine
3) Try to reproduce the Issue
When trying to reproduce the problem, please note the use case you are trying. A description of the steps with details of the path, file name, and timestamp is very helpful when troubleshooting.
4) Close KONNEKT
5) Download and run the following batch file
KONNEKT-debug-20220330.zip
835B
Binary
6) Zip the files
You'll find the collected files in:
%UserProfile%\KONNEKT
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Please zip the whole folder.
7) Send to us
Zip folder from 6)
Use case / what went wrong?
Timestamp / when did it happen?
Path / file name
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Last modified 2mo ago

Debug log preparation

1) Set Log-Level to Debug:

2) Restart the affected machine

3) Try to reproduce the Issue

4) Close KONNEKT

5) Download and run the following batch file

6) Zip the files

7) Send to us

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