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Debug log preparation

Our support team may ask you to provide debug logs to analyze issues. To do so, please follow these steps:

1) Set Log-Level to Debug:

Right-Click on the KONNEKT Tray Icon and choose "Preferences"
Set Log-Level to "Debug":

2) Restart the affected machine

3) Try to reproduce the Issue

When trying to reproduce the problem, please note the use case you are trying. A description of the steps with details of the path, file name, and timestamp is very helpful when troubleshooting.

4) Close KONNEKT

5) Download and run the following batch file

KONNEKT-debug-20220330.zip
835B
Binary

6) Zip the files

You'll find the collected files in:
%UserProfile%\KONNEKT
Please zip the whole folder.

7) Send to us

  • Zip folder from 6)
  • Use case / what went wrong?
  • Timestamp / when did it happen?
  • Path / file name