# Debug log preparation

Our support team may ask you to provide debug logs to analyze issues. To do so, please follow these steps:

{% stepper %}
{% step %}

## **Set Log-Level to Debug:**

* Right-Click on the KONNEKT Tray Icon and choose "Preferences"

<figure><img src="/files/HFeat2j3pC5AH6CJHPuV" alt=""><figcaption></figcaption></figure>

* Set Log-Level to "Debug":

<figure><img src="/files/aUsbqUvcmW6WtRTCTrFb" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

## Restart the affected machine

{% endstep %}

{% step %}

## Try to reproduce the Issue

When trying to reproduce the problem, please note the use case you are trying. A description of the steps with details of the path, file name, and timestamp is very helpful when troubleshooting.
{% endstep %}

{% step %}

## Wait a moment and close KONNEKT

Wait up to a minute, then close KONNEKT via  the Taskbar Tray icon.

<figure><img src="/files/gHXq0ybqGiBKqxrXQ3k8" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

## Collect the logs

Run crashguard.exe and click "Send report":

"C:\Program Files\Konnekt\crashguard.exe"

<figure><img src="/files/5iTuS2W2R1uo99sPuByh" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
In certain situations, a report cannot be sent due to company restrictions. In such cases, an email window may appear, or the new zipped folder will be saved on your Desktop.
{% endhint %}
{% endstep %}

{% step %}

## Send to us

After submitting the report, please send us a brief email:

* Use case / what went wrong?
* Timestamp / when did it happen?
* Path / file name
  {% endstep %}
  {% endstepper %}


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