Debug log preparation
Our support team may ask you to provide debug logs to analyze issues. To do so, please follow these steps:
1) Set Log-Level to Debug:
Right-Click on the KONNEKT Tray Icon and choose "Preferences"
Set Log-Level to "Debug":
2) Restart the affected machine
3) Try to reproduce the Issue
When trying to reproduce the problem, please note the use case you are trying. A description of the steps with details of the path, file name, and timestamp is very helpful when troubleshooting.
4) Close KONNEKT
5) Download and run the following batch file
6) Zip the files
You'll find the collected files in:
Please zip the whole folder.
7) Send to us
Zip folder from 6)
Use case / what went wrong?
Timestamp / when did it happen?
Path / file name
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