Failed to obtain access token to your OneDrive account

Can appear in KONNEKT 2.9.0 and higher.

Problem

When trying to log in to KONNEKT, the error message "Failed to obtain an access token to your OneDrive account" appears.

Cause

If you see this error, please check the Sign-in logs in Azure/EntraID to see if there are any failed sign- ins.

Take a look at the active and interactive Sign-ins.

Check the "Device info" under Activity Details: Sign-ins

Solution

This issue can be solved by changing the browser engine to authenticate the user.