# Failed to obtain access token to your OneDrive account

{% hint style="info" %}
Can appear in KONNEKT 2.9.0 and higher.
{% endhint %}

### Problem

When trying to log in to KONNEKT, the error message "Failed to obtain an access token to your OneDrive account" appears.

<figure><img src="https://2727108687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8zLVuKYctMIUr68_fs%2Fuploads%2Fjcr8IJEyB6lqQ8MdN0Ec%2Fimage.png?alt=media&#x26;token=c49d87fe-9a2d-4adf-936f-d2be6a30d305" alt=""><figcaption></figcaption></figure>

### Cause

If you see this error, please check the Sign-in logs in Azure/EntraID to see if there are any failed sign- ins.

Take a look at the active and interactive Sign-ins.

<figure><img src="https://2727108687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8zLVuKYctMIUr68_fs%2Fuploads%2F8G5IDiLB0pqBAbStPyj9%2Fimage.png?alt=media&#x26;token=e1c29de3-d57b-4e3e-a5d7-5c1b06393a58" alt=""><figcaption></figcaption></figure>

Check the "Device info" under Activity Details: Sign-ins

<figure><img src="https://2727108687-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8zLVuKYctMIUr68_fs%2Fuploads%2FhAB2UKopfwds4W5X6ZRQ%2Fimage.png?alt=media&#x26;token=3e8b6bc2-26ae-4ae1-8f42-beb2fadea985" alt=""><figcaption></figcaption></figure>

### Solution

This issue can be solved by changing the [browser engine](https://docs.konnekt.io/configuration/system-settings/authentication-browser-engine) to authenticate the user.