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  • Welcome
  • User manual
    • Windows File Explorer
    • Tray Menu
    • Preferences Menu
  • Deployment
    • System requirements
    • Security
      • Grant tenant-wide admin consent
      • Conditional Access
    • Setup
    • Configure Office 365 account
    • Software updates
  • Advanced Configuration
    • Management options
      • Settings for Intune-managed devices (Import custom ADMX- Public preview)
        • GUI settings
        • Mappings
        • System settings
      • Settings for Intune-managed devices (Legacy)
        • Intune GUI settings
        • Intune mappings
        • Intune system settings
        • Intune other settings
      • Settings via GPO
    • GUI Settings
      • Account re-authentication
      • Change KONNEKT name in explorer
      • Explorer UI
      • Hide tray icon
    • Mappings
      • Additional document libraries
      • Assign drive letters
      • Auto mapping
      • Managed mappings
      • Multi-Geo
    • System settings
      • Authentication browser engine
      • Cache settings
      • Download Directory
      • Enhanced Authentication
      • Link scope
      • Logging
      • Office365 Co-Authoring
      • Offline attribute
      • Open file size limitations
      • SharePoint throttling prevention
      • Skip Account Wizard
      • Update checker
    • Other
      • Proxy settings
      • Set license key
  • Troubleshooting
    • Access token issues
      • Error message about missing token
      • Failed to obtain access token to your OneDrive account
      • Failed to obtain access token
    • Add Share: "Key not found"
    • Clicking a share does nothing
    • Debug log preparation
    • Subscribe a subset of users
    • How to deal with error(s)
    • Empty libraries
      • All libraries are empty
      • Empty default libraries - error 404
    • Manual uninstallation
    • Opening MS Office documents display a warning message
    • Site Collections are not displayed for some users
    • Sites missing or folders empty
    • Some sites or libraries do not appear in KONNEKT
    • Slow Folder Browsing
    • Why is there a grey "X" or "brown suitcase" on my files and folders?
    • What is the maximum path and file name length?
    • How to change the tenant name
    • Failed to open Device
  • Changelog
  • Licensing
    • Azure Marketplace
  • Support
  • KONNEKT Website
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On this page
  • Remove Installer
  • Remove Driver
  • Remove the shell extensions
  • Clean the registry
  • Clean Folders
  • Restart

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  1. Troubleshooting

Manual uninstallation

To uninstall KONNEKT from your system, we recommend to use the uninstaller that is part of KONNNEKT and can be activated via the add remove software dialog of Windows.

However, if you can not leverage the uninstaller or there are settings left on your system after running the uninstaller, you may use the information given on this site, to remove KONNEKT from your system.

This procedure is for IT pros, only. It is not supported by our service team.

Remove Installer

  • Open Regedit and go to HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

  • Check the GUID-named subkeys for the one that belongs to KONNEKT

    • Check the DisplayName for 'Konnekt'

    • Check the Publisher for 'glueckkanja-gab AG'

  • Delete the whole key

Remove Driver

  • Run net stop konnekt

  • Delete c:\windows\system32\drivers\konnektrx.sys

  • Delete C:\Windows\System32\konnektnp.dll

Remove the shell extensions

  • Run regsvr32 /unregister "C:\Program Files\Konnekt\shellext.dll

  • Remove the following Windows Registry keys for every user on the machine:

    HKCU\SOFTWARE\Classes\Access.Application.16\shell\konnekt
HKCU\SOFTWARE\Classes\Excel.Sheet.12\shell\konnekt
HKCU\SOFTWARE\Classes\Excel.Sheet.8\shell\konnekt
HKCU\SOFTWARE\Classes\Excel.SheetMacroEnabled.12\shell\konnekt
HKCU\SOFTWARE\Classes\PowerPoint.Show.12\shell\konnekt
HKCU\SOFTWARE\Classes\PowerPoint.Show.8\shell\konnekt
HKCU\SOFTWARE\Classes\PowerPoint.ShowMacroEnabled.12\shell\konnekt
HKCU\SOFTWARE\Classes\Word.Document.12\shell\konnekt
HKCU\SOFTWARE\Classes\Word.Document.8\shell\konnekt
HKCU\SOFTWARE\Classes\Word.DocumentMacroEnabled.12\shell\konnekt

Clean the registry

Remove the following Windows Registry keys on the machine:

HKLM\SYSTEM\CurrentControlSet\Services\konnekt
HKLM\SOFTWARE\GlueckKanja\Konnekt
HKLM\SOFTWARE\Policies\GlueckKanja\Konnekt

Remove the following Windows Registry keys for every user on the machine:

HKCU\SOFTWARE\GlueckKanja\Konnekt
HKCU\SOFTWARE\Policies\GlueckKanja\Konnekt

Clean Folders

  • Delete the "Konnekt" folder under %localappdata%

  • Delete C:\Program Files\Konnekt

Restart

Some of the changes (like driver or the shell extensions) may need

  • a reboot or

  • log-off & log-on or

  • restart the explorer with this procedure:

    • Navigate to Task Manager

    • Search for Explorer

    • Right-click on it

    • Click Restart.

If you are unsure, please reboot.

Last updated 7 hours ago

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