Support
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Customers, who have an active subscription to KONNEKT are eligible for our support services. The support is included in the subscription fee of KONNEKT.
Our support services cover technical assistance for administrators:
For the most current KONNEKT version
Technical questions about features of KONNEKT
Support for incidents regarding KONNEKT
You can access our support in the tab "help" on our main product web-site ().
Using the support website will generate a ticket in our ticket system, which will be the basis for the support process. Communication will happen in written form via e-mail or web-interface of our ticket-system. Depending on the support case, our support-engineers may decide to offer Microsoft Teams meetings to work on issues together with customers.
Our engineers are happy to support you in these languages:
English
German
Monday-Friday
09:00-17:00 CET / CEST
Except for public holidays in Hesse / Germany, Christmas Eve and New Year's Eve
Typical < 8 hours for incidents
Response time is defined as the duration between the report of the incident and the start of the incident or problem handling through one of our support engineers. The response time is to be calculated within the support hours.