Troubleshooting

here you can find some warning or error messages and the reason and solution for each one.

This section helps you diagnose and resolve common issues with KONNEKT. If you're dealing with authentication problems, check Access Token Issues. For missing content, see Causes of Missing Content. To collect logs for a support case, start with Debug Log Preparation.

Add Share: "Key not found"Clicking a share does nothingDebug log preparationError message about missing tokenSubscribe a subset of usersHow to deal with error(s)All libraries are emptyManual uninstallationOpening MS Office documents display a warning messageSites missing or folders emptySome sites or libraries do not appear in KONNEKTWhy is there a grey "X" or "brown suitcase" on my files and folders?What is the maximum path and file name length?