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  • Welcome
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    • Windows File Explorer
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  • Deployment
    • System requirements
    • Security
      • Grant tenant-wide admin consent
      • Conditional Access
    • Setup
    • Configure Office 365 account
    • Software updates
  • Advanced Configuration
    • Management options
      • Settings for Intune-managed devices (Import custom ADMX- Public preview)
        • GUI settings
        • Mappings
        • System settings
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        • Intune GUI settings
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      • Settings via GPO
    • GUI Settings
      • Account re-authentication
      • Change KONNEKT name in explorer
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    • System settings
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      • Open file size limitations
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        • SharePoint throttling prevention
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    • Other
      • Proxy settings
      • Set license key
  • Troubleshooting
    • Access token issues
      • Error message about missing token
      • Failed to obtain access token to your OneDrive account
      • Failed to obtain access token
    • Add Share: "Key not found"
    • Clicking a share does nothing
    • Debug log preparation
    • Subscribe a subset of users
    • How to deal with error(s)
    • Empty libraries
      • All libraries are empty
      • Empty default libraries - error 404
    • Manual uninstallation
    • Opening MS Office documents display a warning message
    • Site Collections are not displayed for some users
    • Sites missing or folders empty
    • Some sites or libraries do not appear in KONNEKT
    • Slow Folder Browsing
    • Why is there a grey "X" or "brown suitcase" on my files and folders?
    • What is the maximum path and file name length?
    • How to change the tenant name
    • Failed to open Device
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Troubleshooting

here you can find some warning or error messeges and the reason and solution for each one.

Last updated 9 months ago

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Add Share: "Key not found"
Clicking a share does nothing
Debug log preparation
Error message about missing token
Subscribe a subset of users
How to deal with error(s)
All libraries are empty
Manual uninstallation
Opening MS Office documents display a warning message
Sites missing or folders empty
Some sites or libraries do not appear in KONNEKT
Slow Folder Browsing
Why is there a grey "X" or "brown suitcase" on my files and folders?
What is the maximum path and file name length?