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  • Welcome
  • User manual
    • Windows File Explorer
    • Tray Menu
    • Preferences Menu
  • Deployment
    • System requirements
    • Security
      • Grant tenant-wide admin consent
      • Conditional Access
    • Setup
    • Configure Office 365 account
    • Software updates
  • Advanced Configuration
    • Management options
      • Settings for Intune-managed devices (Import custom ADMX- Public preview)
        • GUI settings
        • Mappings
        • System settings
      • Settings for Intune-managed devices (Legacy)
        • Intune GUI settings
        • Intune mappings
        • Intune system settings
        • Intune other settings
      • Settings via GPO
    • GUI Settings
      • Account re-authentication
      • Change KONNEKT name in explorer
      • Explorer UI
      • Hide tray icon
    • Mappings
      • Additional document libraries
      • Assign drive letters
      • Auto mapping
      • Managed mappings
      • Multi-Geo
    • System settings
      • Authentication browser engine
      • Cache settings
      • Download Directory
      • Enhanced Authentication
      • Link scope
      • Logging
      • Office365 Co-Authoring
      • Offline attribute
      • Open file size limitations
      • Throttling Prevention
        • SharePoint throttling prevention
        • Throttling prevention (client side)
      • Skip Account Wizard
      • Update checker
    • Other
      • Proxy settings
      • Set license key
  • Troubleshooting
    • Access token issues
      • Error message about missing token
      • Failed to obtain access token to your OneDrive account
      • Failed to obtain access token
    • Add Share: "Key not found"
    • Clicking a share does nothing
    • Debug log preparation
    • Subscribe a subset of users
    • How to deal with error(s)
    • Manual uninstallation
    • Opening MS Office documents display a warning message
    • Causes of missing content
      • Empty libraries
        • Empty Document Libraries for new users
        • Empty default libraries - error 404
        • All libraries are empty
      • Site Collections are not displayed for some users
      • Some sites or libraries do not appear in KONNEKT
      • Sites missing or folders empty
    • Slow Folder Browsing
    • Why is there a grey "X" or "brown suitcase" on my files and folders?
    • What is the maximum path and file name length?
    • How to change the tenant name
    • Failed to open Device
  • Changelog
  • Licensing
    • Azure Marketplace
    • cleverbridge
  • Support
  • KONNEKT Website
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Troubleshooting

here you can find some warning or error messeges and the reason and solution for each one.

Add Share: "Key not found"Clicking a share does nothingDebug log preparationError message about missing tokenSubscribe a subset of usersHow to deal with error(s)All libraries are emptyManual uninstallationOpening MS Office documents display a warning messageSites missing or folders emptySome sites or libraries do not appear in KONNEKTSlow Folder BrowsingWhy is there a grey "X" or "brown suitcase" on my files and folders?What is the maximum path and file name length?

Last updated 10 months ago

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