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    • Why is there a grey "X" or "brown suitcase" on my files and folders?
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Troubleshooting

here you can find some warning or error messeges and the reason and solution for each one.

Last updated 9 months ago

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Add Share: "Key not found"
Clicking a share does nothing
Debug log preparation
Error message about missing token
Subscribe a subset of users
How to deal with error(s)
All libraries are empty
Manual uninstallation
Opening MS Office documents display a warning message
Sites missing or folders empty
Some sites or libraries do not appear in KONNEKT
Slow Folder Browsing
Why is there a grey "X" or "brown suitcase" on my files and folders?
What is the maximum path and file name length?