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Libraries are empty
Some or all libraries in KONNEKT and mapped drives are empty.
KONNEKT client log shows the following messages:
[Sharepoint] Failed to determine drives of site ... Key not found. Use default drive instead.
Microsoft (temporarily) changed the content of the response of the query for the library discovery for some tenants. Therefore KONNEKT will not map those affected libraries.
This only happens if the feature "Automatically add all SharePoint document libraries" (see Map all document libraries) is used.
We implemented a workaround for that behavior starting with KONNNEKT V2.0.0. Please see here, how to get the update: Software updates.
After installing the new version of KONNEKT, please
- Reboot the machine,
- Start Windows Explorer and click on KONNEKT node,
- Wait 5-10 minutes.
After this procedure, the libraries should work.
Last modified 1yr ago