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Libraries are empty

Problem
Some or all libraries in KONNEKT and mapped drives are empty.
KONNEKT client log shows the following messages: [Sharepoint] Failed to determine drives of site ... Key not found. Use default drive instead.
Customers with this issue may also also experience this: Add Share: "Key not found"​
Background
Microsoft (temporarily) changed the content of the response of the query for the library discovery for some tenants. Therefore KONNEKT will not map those affected libraries.
This only happens if the feature "Automatically add all SharePoint document libraries" (see Map all document libraries) is used.
Solution
We implemented a workaround for that behavior starting with KONNNEKT V2.0.0. Please see here, how to get the update: Software updates.
After installing the new version of KONNEKT, please 
Reboot the machine,
Start Windows Explorer and click on KONNEKT node,
Wait 5-10 minutes.
After this procedure, the libraries should work.
Similar Problems
Please also check this page: Sites missing or folders empty​

How to deal with error(s)

Manual uninstallation

Last modified 1yr ago