Administrative tasks

Procedural guides for common KONNEKT administrative tasks. If you're trying to diagnose something that isn't working, start at the Troubleshooting decision tree instead.

Account and tenant management

• Change the tenant name - switch from the initial tenant name to the default domain name (relevant for KONNEKT 2.9.1 and earlier)

• Subscribe a subset of users - limit KONNEKT access to specific users within a tenant

Removal

• Manual uninstallation - remove KONNEKT when the standard uninstaller doesn't work

Related procedures in other sections

Procedures that live elsewhere in the docs but are often needed:

Installation and setup

• Install KONNEKT - interactive and silent installation

• Configure the Microsoft 365 account - connect KONNEKT to the user's account

• Software updates - keeping KONNEKT up to date

Security and permissions

• Grant tenant-wide admin consent - consent to KONNEKT's required permissions

• Configure Conditional Access - KONNEKT behavior with Entra ID Conditional Access policies

• Add KONNEKT paths as Trusted sites - required for Office files to open via double-click

Support and diagnostics

• Prepare debug logs - collect logs for support cases

• Reproduce file issues with Graph Explorer - isolate KONNEKT issues from Microsoft 365 backend issues

Related pages

• Troubleshooting decision tree - diagnose a specific issue

• Changelog - release history and recent fixes

• Support - how to reach KONNEKT support