# Falha ao obter token de acesso para sua conta do OneDrive

{% hint style="info" %}
Pode aparecer no KONNEKT 2.9.0 e superior.
{% endhint %}

### Problema

Ao tentar iniciar sessão no KONNEKT, aparece a mensagem de erro "Failed to obtain an access token to your OneDrive account".

<figure><img src="/files/7c95c4c177c0a8ffbfb4b83280dd9f55b19bc806" alt=""><figcaption></figcaption></figure>

### Causa

Se vir este erro, verifique os registos de início de sessão no Azure/Entra ID para ver se existem inícios de sessão falhados.

Dê uma olhadela aos inícios de sessão ativos e interativos.

<figure><img src="/files/95cb78919d48271cc2309cb7d8beea0682f9e261" alt=""><figcaption></figcaption></figure>

Verifique a "Device info" em Activity Details: Sign-ins

<figure><img src="/files/6952117f53cce5fb57e3025bc6b564301d373b81" alt=""><figcaption></figcaption></figure>

### Solução

Este problema pode ser resolvido alterando o [motor do browser](/pt/configuration/system-settings/authentication-browser-engine.md) para autenticar o utilizador.


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