> For the complete documentation index, see [llms.txt](https://docs.konnekt.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.konnekt.io/pt/troubleshooting/access-token-issues/failed-to-obtain-access-token-to-your-onedrive-account.md).

# Falha ao obter token de acesso para a sua conta do OneDrive

{% hint style="info" %}
Pode aparecer no KONNEKT 2.9.0 e superior.
{% endhint %}

### Problema

Ao tentar iniciar sessão no KONNEKT, aparece a mensagem de erro "Falha ao obter um token de acesso para a sua conta do OneDrive".

<figure><img src="https://1241930089-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8zLVuKYctMIUr68_fs%2Fuploads%2Fjcr8IJEyB6lqQ8MdN0Ec%2Fimage.png?alt=media&amp;token=c49d87fe-9a2d-4adf-936f-d2be6a30d305" alt=""><figcaption></figcaption></figure>

### Causa

Se vir este erro, verifique os registos de início de sessão no Microsoft Entra ID para ver se existem inícios de sessão falhados.

Analise os Inícios de sessão ativos e interativos.

<figure><img src="https://1241930089-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8zLVuKYctMIUr68_fs%2Fuploads%2F8G5IDiLB0pqBAbStPyj9%2Fimage.png?alt=media&amp;token=e1c29de3-d57b-4e3e-a5d7-5c1b06393a58" alt=""><figcaption></figcaption></figure>

Verifique as "Informações do dispositivo" em Detalhes da atividade: Inícios de sessão

<figure><img src="https://1241930089-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8zLVuKYctMIUr68_fs%2Fuploads%2FhAB2UKopfwds4W5X6ZRQ%2Fimage.png?alt=media&amp;token=3e8b6bc2-26ae-4ae1-8f42-beb2fadea985" alt=""><figcaption></figcaption></figure>

### Solução

Este problema pode ser resolvido alterando o [motor do navegador](/pt/configuration/system-settings/authentication-browser-engine.md) para autenticar o utilizador.


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