> For the complete documentation index, see [llms.txt](https://docs.konnekt.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.konnekt.io/pt/troubleshooting/acao-de-risco-bloqueada.md).

# Ação de risco bloqueada

## Situação

Trabalhar com regras de Redução da Superfície de Ataque (ASR) pode fazer com que o Windows bloqueie o KONNEKT na execução de algumas das suas ações principais.

{% embed url="<https://learn.microsoft.com/en-us/defender-endpoint/attack-surface-reduction-rules-reference>" %}

## Problema

Sem exclusão, o KONNEKT falha ao tentar abrir ou pré-visualizar um ficheiro do Office, por exemplo, Word, Excel ou PowerPoint.

Neste caso, verifique se existem entradas em Segurança do Windows / Histórico de Proteção:

<figure><img src="/files/cdf68a18e94c2325055399ff4166636bd1246cd0" alt=""><figcaption></figcaption></figure>

## Solução

Exclua o KONNEKT da regra ASR "Office Child Process":

"C:\Program Files\Konnekt\Konnekt.exe"

"C:\Program Files\Konnekt\KonnektStarter.exe"

{% embed url="<https://learn.microsoft.com/en-us/defender-endpoint/attack-surface-reduction-rules-reference#block-all-office-applications-from-creating-child-processes>" %}


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