> For the complete documentation index, see [llms.txt](https://docs.konnekt.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.konnekt.io/fr/troubleshooting/access-token-issues/failed-to-obtain-access-token-to-your-onedrive-account.md).

# Échec de l'obtention d'un jeton d'accès à votre compte OneDrive

{% hint style="info" %}
Peut apparaître dans KONNEKT 2.9.0 et versions ultérieures.
{% endhint %}

### Problème

Lors de la tentative de connexion à KONNEKT, le message d'erreur « Échec de l'obtention d'un jeton d'accès à votre compte OneDrive » apparaît.

<figure><img src="https://2546298980-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8zLVuKYctMIUr68_fs%2Fuploads%2Fjcr8IJEyB6lqQ8MdN0Ec%2Fimage.png?alt=media&amp;token=c49d87fe-9a2d-4adf-936f-d2be6a30d305" alt=""><figcaption></figcaption></figure>

### Cause

Si vous voyez cette erreur, veuillez vérifier les journaux de connexion dans Microsoft Entra ID pour voir s'il y a eu des connexions échouées.

Jetez un œil aux connexions actives et interactives.

<figure><img src="https://2546298980-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8zLVuKYctMIUr68_fs%2Fuploads%2F8G5IDiLB0pqBAbStPyj9%2Fimage.png?alt=media&amp;token=e1c29de3-d57b-4e3e-a5d7-5c1b06393a58" alt=""><figcaption></figcaption></figure>

Vérifiez les « Informations sur l'appareil » sous Détails d'activité : Connexions

<figure><img src="https://2546298980-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8zLVuKYctMIUr68_fs%2Fuploads%2FhAB2UKopfwds4W5X6ZRQ%2Fimage.png?alt=media&amp;token=3e8b6bc2-26ae-4ae1-8f42-beb2fadea985" alt=""><figcaption></figcaption></figure>

### Solution

Ce problème peut être résolu en modifiant le [moteur du navigateur](/fr/configuration/system-settings/authentication-browser-engine.md) pour authentifier l'utilisateur.


---

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