> For the complete documentation index, see [llms.txt](https://docs.konnekt.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.konnekt.io/es/troubleshooting/accion-de-riesgo-bloqueada.md).

# Acción de riesgo bloqueada

## Situación

Trabajar con reglas de Reducción de la superficie de ataque (ASR) puede hacer que Windows bloquee a KONNEKT al realizar algunas de sus acciones principales.

{% embed url="<https://learn.microsoft.com/en-us/defender-endpoint/attack-surface-reduction-rules-reference>" %}

## Problema

Sin exclusión, KONNEKT se bloquea al intentar abrir o previsualizar un archivo de Office, por ejemplo Word, Excel o PowerPoint.

En este caso, compruebe las entradas en Seguridad de Windows / Historial de protección:

<figure><img src="/files/728423dd6eb1a480fa58e800ef44e7b40fe476eb" alt=""><figcaption></figcaption></figure>

## Solución

Excluya KONNEKT de la regla ASR "Proceso secundario de Office":

"C:\Program Files\Konnekt\Konnekt.exe"

"C:\Program Files\Konnekt\KonnektStarter.exe"

{% embed url="<https://learn.microsoft.com/en-us/defender-endpoint/attack-surface-reduction-rules-reference#block-all-office-applications-from-creating-child-processes>" %}


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