> For the complete documentation index, see [llms.txt](https://docs.konnekt.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.konnekt.io/de/troubleshooting/failed-to-open-device.md).

# Gerät konnte nicht geöffnet werden

## Problem

#### Problem mit ARM-basierten Systemen und der KONNEKT-Installation

Wenn Sie bemerken, dass das Tray-Symbol rot wird, und Logeinträge wie die folgenden sehen, weist dies auf das Problem hin:

<pre><code><strong>[error][Core_DriverControl] Öffnen des Geräts "\.\konnektDevice" fehlgeschlagen
</strong>[error] [Sharepoint] Registrierungsschlüssel 'Site name' konnte nicht erstellt werden: 0815
</code></pre>

Das Problem tritt auf einigen Geräten auf, die mit ARM-Prozessoren arbeiten. Wenn auf einem solchen System die x64-Version von KONNEKT installiert oder bereitgestellt wird, kann die Installation erfolgreich sein. KONNEKT wird jedoch nicht wie erwartet funktionieren.

## Lösung

Installieren Sie die ARM64-Version von KONNEKT.

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