> For the complete documentation index, see [llms.txt](https://docs.konnekt.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.konnekt.io/de/troubleshooting/access-token-issues/failed-to-obtain-access-token-to-your-onedrive-account.md).

# Zugriffstoken für Ihr OneDrive-Konto konnte nicht abgerufen werden

{% hint style="info" %}
Kann in KONNEKT 2.9.0 und höher auftreten.
{% endhint %}

### Problem

Beim Versuch, sich bei KONNEKT anzumelden, erscheint die Fehlermeldung „Failed to obtain an access token to your OneDrive account“.

<figure><img src="/files/22287a60f6396e3c4a0cb8a056b97814d5f0f866" alt=""><figcaption></figcaption></figure>

### Ursache

Wenn dieser Fehler auftritt, prüfen Sie bitte die Anmeldeprotokolle in Microsoft Entra ID, um zu sehen, ob es fehlgeschlagene Anmeldungen gibt.

Werfen Sie einen Blick auf die aktiven und interaktiven Anmeldungen.

<figure><img src="/files/baa23df235430e64044b04fa49a74056d1648b2b" alt=""><figcaption></figcaption></figure>

Überprüfen Sie die „Geräteinformationen“ unter Aktivitätsdetails: Anmeldungen

<figure><img src="/files/afe2235b5e43684bd3aee04b8e51e6199ebe1585" alt=""><figcaption></figcaption></figure>

### Lösung

Dieses Problem kann durch Ändern des [Browser-Engines](/de/configuration/system-settings/authentication-browser-engine.md) zur Authentifizierung des Benutzers.


---

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